Customer Relationship Management (CRM)

Demonstrated, job-ready competence in Customer Relationship Management (CRM), assessed through sales simulations, prospecting and customer scenarios. Draft definition pending expert review.

Listed in the catalogue but not yet open for assessment.

Category

Sales, Customer Experience and Business Development

Standard owner

SkillSignature Standards Team

Target roles

Sales Representative · Customer Success Manager · Business Development Manager

Assessment methods

Sales simulations · prospecting and customer scenarios